Shipping policy
Shipping
1. General information
We ship our products to most countries worldwide (see country list) and have grouped destinations into shipping zones. Shipping costs and delivery times depend on the respective zone as well as the total weight of your order (billed by rounding up to the next full kilogram).
2. Shipping zones – International shipping
For international shipping, the following six zones apply:
- Zone 1: European Union
- Zone 2: United Kingdom, Switzerland and Liechtenstein
- Zone 3: Other Europe (non-EU countries)
- Zone 4: Middle East & North Africa
- Zone 5: Rest of Africa, North America, Asia & Oceania
- Zone 6: Rest of the world
The complete assignment of countries to each zone can be found in a separate overview below.
3. Carriers and shipping methods
Shipping is handled by DHL and, for international shipments, may be carried out by established logistics providers depending on the destination region.
Depending on the country and the shipping method, Standard and Express options are available. The available options are displayed at checkout.
4. Delivery times
Delivery times vary depending on the shipping zone, shipping method, and destination country.
The delivery period starts on the next business day after receipt of payment.
Saturdays, Sundays and public holidays at the shipping origin do not count as business days.
The stated delivery times are non-binding guidelines and apply from the time of dispatch. Delays due to customs or external factors (e.g., force majeure) are possible. Statutory rights in the event of delivery delays remain unaffected.
5. Customs duties, taxes and import fees
For deliveries outside the European Union, additional costs such as customs duties, taxes or handling fees may apply. These are neither charged nor covered by us and are entirely the responsibility of the recipient.
For shipments outside the EU, we ship under Incoterm DAP (“Delivered At Place”): the recipient is responsible for processing and paying all import duties and taxes.
6. Tracking and insurance
For most shipping methods, tracking is provided. Whether an order is insured depends on the selected shipping method and the destination country.
For consumers (B2C), the risk passes only upon delivery of the goods to the customer. For business customers (B2B), the risk passes upon handover to the carrier.
7. Shipping in multiple parcels
For orders with high weight or large volume, shipment may be split into multiple parcels. This applies especially to international shipments.
If the shipping weight exceeds 31.5 kg, the shipment is automatically split into multiple parcels. The parcel price and price per kilogram apply per parcel and are calculated accordingly.
8. Shipping restrictions
Some products or product categories are subject to export or import restrictions and cannot be delivered to certain countries. If your order is affected, we will inform you immediately.
9. Free shipping
If free shipping is offered for certain regions or order values, this will be clearly indicated in the cart or at checkout. These offers apply only to the defined shipping zones and under the stated conditions.
Free shipping applies only to the expressly indicated regions and order values and cannot be transferred to other shipping zones.
10. Delivery delays
We make every effort to ship your order as quickly as possible. However, delays due to external circumstances (e.g., customs clearance, strikes, natural events or pandemic-related restrictions) may occur and are beyond our control.
We reserve the right to suspend deliveries to countries with official restrictions, sanctions, or temporarily suspended shipping services, or to cancel orders. Payments already made will be refunded in such cases. Statutory rights remain unaffected.
11. Shipping costs
By default, shipping is only possible to the countries listed below. Depending on the size of your order, shipping is carried out by DHL or Deutsche Post. The applicable shipping costs can be found in the table below.
Shipping within Germany:
Shipping fees apply for deliveries within Germany. These are listed in the table below. The usual delivery time is 1–3 business days.
Shipping costs include statutory VAT.
For cash on delivery, we charge an additional flat fee of €8.99. The delivery service may also charge a transmission fee.
| Weight | Shipping costs |
|---|---|
| 0–1 kg | 5.19 EUR |
| 1–3 kg | 5.74 EUR |
| 3–5 kg | 6.79 EUR |
| 5–10 kg | 8.84 EUR |
| 10–20 kg | 13.74 EUR |
| 20–31.5 kg | 16.49 EUR |
Shipping outside Germany:
Our shipping costs are weight-based; you can find the shipping weight on the product detail page of each item.
Shipping costs and delivery times to different countries depend on the respective zone. Each country belongs to a shipping zone, which you can find in the table below.
| Cost item | EU | UK, Switzerland & Liechtenstein | Rest of Europe | Middle East & North Africa | Rest of Africa, North America, Asia & Oceania | Rest of the world |
|---|---|---|---|---|---|---|
| Parcel price | 13.80 EUR | 18.00 EUR | 18.00 EUR | 26.00 EUR | 28.00 EUR | 32.80 EUR |
| Price per kilogram | 1.00 EUR | 1.00 EUR | 1.50 EUR | 2.40 EUR | 3.40 EUR | 4.00 EUR |
Our international shipping rates are based on current DHL tariffs and are reviewed regularly. Depending on the destination country, additional surcharges may apply (e.g., island delivery, bulky goods, or remote areas).
For deliveries to countries outside the European Union, further costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, fees for money transfer charged by financial institutions (e.g., bank transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties).
Further information can be found, for example, at https://ec.europa.eu/taxation_customs/home_de and on import VAT at http://auskunft.ezt-online.de/ezto/Welcome.do, as well as specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
All countries we ship to, with shipping zone:
| Country / Territory | Shipping zone |
|---|---|
| Belgium | Zone 1 – European Union |
| Bulgaria | Zone 1 – European Union |
| Germany | Zone 1 – European Union |
| Denmark | Zone 1 – European Union |
| Estonia | Zone 1 – European Union |
| Finland | Zone 1 – European Union |
| France | Zone 1 – European Union |
| Greece | Zone 1 – European Union |
| Ireland | Zone 1 – European Union |
| Italy | Zone 1 – European Union |
| Croatia | Zone 1 – European Union |
| Latvia | Zone 1 – European Union |
| Lithuania | Zone 1 – European Union |
| Luxembourg | Zone 1 – European Union |
| Malta | Zone 1 – European Union |
| Netherlands | Zone 1 – European Union |
| Poland | Zone 1 – European Union |
| Portugal | Zone 1 – European Union |
| Romania | Zone 1 – European Union |
| Sweden | Zone 1 – European Union |
| Slovakia | Zone 1 – European Union |
| Slovenia | Zone 1 – European Union |
| Spain | Zone 1 – European Union |
| Czechia | Zone 1 – European Union |
| Hungary | Zone 1 – European Union |
| Cyprus | Zone 1 – European Union |
| Austria | Zone 1 – European Union |
| Liechtenstein | Zone 2 – United Kingdom, Switzerland and Liechtenstein |
| Switzerland | Zone 2 – United Kingdom, Switzerland and Liechtenstein |
| United Kingdom | Zone 2 – United Kingdom, Switzerland and Liechtenstein |
| Albania | Zone 3 – Europe (non-EU) |
| Andorra | Zone 3 – Europe (non-EU) |
| Belarus | Zone 3 – Europe (non-EU) |
| Bosnia and Herzegovina | Zone 3 – Europe (non-EU) |
| Faroe Islands | Zone 3 – Europe (non-EU) |
| Gibraltar | Zone 3 – Europe (non-EU) |
| Greenland | Zone 3 – Europe (non-EU) |
| Guernsey | Zone 3 – Europe (non-EU) |
| Iceland | Zone 3 – Europe (non-EU) |
| Isle of Man | Zone 3 – Europe (non-EU) |
| Jersey | Zone 3 – Europe (non-EU) |
| Monaco | Zone 3 – Europe (non-EU) |
| Montenegro | Zone 3 – Europe (non-EU) |
| North Macedonia | Zone 3 – Europe (non-EU) |
| Norway | Zone 3 – Europe (non-EU) |
| Moldova | Zone 3 – Europe (non-EU) |
| San Marino | Zone 3 – Europe (non-EU) |
| Serbia | Zone 3 – Europe (non-EU) |
| Svalbard and Jan Mayen | Zone 3 – Europe (non-EU) |
| Ukraine | Zone 3 – Europe (non-EU) |
| Vatican City | Zone 3 – Europe (non-EU) |
| Åland Islands | Zone 3 – Europe (non-EU) |
| Algeria | Zone 4 – Middle East & North Africa |
| Georgia | Zone 4 – Middle East & North Africa |
| Israel | Zone 4 – Middle East & North Africa |
| Lebanon | Zone 4 – Middle East & North Africa |
| Libya | Zone 4 – Middle East & North Africa |
| Morocco | Zone 4 – Middle East & North Africa |
| Palestinian Territories | Zone 4 – Middle East & North Africa |
| Russia | Zone 4 – Middle East & North Africa |
| Tunisia | Zone 4 – Middle East & North Africa |
| Türkiye | Zone 4 – Middle East & North Africa |
| Egypt | Zone 4 – Middle East & North Africa |
| Afghanistan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Armenia | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Azerbaijan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Bahrain | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Bangladesh | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Bhutan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Brunei Darussalam | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| China | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| India | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Indonesia | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Iraq | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Japan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Yemen | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Jordan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Cambodia | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Canada | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Kazakhstan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Qatar | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Kyrgyzstan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Kuwait | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Laos | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Malaysia | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Maldives | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Mexico | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Mongolia | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Myanmar | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Nepal | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Oman | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Pakistan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Papua New Guinea | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Philippines | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Saudi Arabia | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Singapore | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Hong Kong SAR | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Macau SAR | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Sri Lanka | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| South Korea | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Tajikistan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Taiwan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Thailand | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Timor-Leste | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Turkmenistan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Uzbekistan | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| United Arab Emirates | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| United States | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Vietnam | Zone 5 – Rest of Africa, North America, Asia & Oceania |
| Angola | Zone 6 – Rest of the world |
| Anguilla | Zone 6 – Rest of the world |
| Antigua and Barbuda | Zone 6 – Rest of the world |
| Argentina | Zone 6 – Rest of the world |
| Aruba | Zone 6 – Rest of the world |
| Australia | Zone 6 – Rest of the world |
| Bahamas | Zone 6 – Rest of the world |
| Barbados | Zone 6 – Rest of the world |
| Belize | Zone 6 – Rest of the world |
| Benin | Zone 6 – Rest of the world |
| Bermuda | Zone 6 – Rest of the world |
| Bolivia | Zone 6 – Rest of the world |
| Botswana | Zone 6 – Rest of the world |
| Brazil | Zone 6 – Rest of the world |
| British Virgin Islands | Zone 6 – Rest of the world |
| British Indian Ocean Territory | Zone 6 – Rest of the world |
| Burkina Faso | Zone 6 – Rest of the world |
| Burundi | Zone 6 – Rest of the world |
| Cabo Verde | Zone 6 – Rest of the world |
| Chile | Zone 6 – Rest of the world |
| Costa Rica | Zone 6 – Rest of the world |
| Curaçao | Zone 6 – Rest of the world |
| Côte d’Ivoire | Zone 6 – Rest of the world |
| Dominica | Zone 6 – Rest of the world |
| Dominican Republic | Zone 6 – Rest of the world |
| Djibouti | Zone 6 – Rest of the world |
| Ecuador | Zone 6 – Rest of the world |
| El Salvador | Zone 6 – Rest of the world |
| Eritrea | Zone 6 – Rest of the world |
| Eswatini | Zone 6 – Rest of the world |
| Falkland Islands | Zone 6 – Rest of the world |
| Fiji | Zone 6 – Rest of the world |
| French Guiana | Zone 6 – Rest of the world |
| French Polynesia | Zone 6 – Rest of the world |
| French Southern Territories | Zone 6 – Rest of the world |
| Gabon | Zone 6 – Rest of the world |
| Gambia | Zone 6 – Rest of the world |
| Ghana | Zone 6 – Rest of the world |
| Grenada | Zone 6 – Rest of the world |
| Guadeloupe | Zone 6 – Rest of the world |
| Guatemala | Zone 6 – Rest of the world |
| Guinea | Zone 6 – Rest of the world |
| Guinea-Bissau | Zone 6 – Rest of the world |
| Guyana | Zone 6 – Rest of the world |
| Haiti | Zone 6 – Rest of the world |
| Honduras | Zone 6 – Rest of the world |
| Jamaica | Zone 6 – Rest of the world |
| Cayman Islands | Zone 6 – Rest of the world |
| Cameroon | Zone 6 – Rest of the world |
| Caribbean Netherlands | Zone 6 – Rest of the world |
| Kenya | Zone 6 – Rest of the world |
| Kiribati | Zone 6 – Rest of the world |
| Colombia | Zone 6 – Rest of the world |
| Comoros | Zone 6 – Rest of the world |
| Republic of the Congo | Zone 6 – Rest of the world |
| Democratic Republic of the Congo | Zone 6 – Rest of the world |
| Lesotho | Zone 6 – Rest of the world |
| Liberia | Zone 6 – Rest of the world |
| Madagascar | Zone 6 – Rest of the world |
| Malawi | Zone 6 – Rest of the world |
| Mali | Zone 6 – Rest of the world |
| Martinique | Zone 6 – Rest of the world |
| Mauritania | Zone 6 – Rest of the world |
| Mauritius | Zone 6 – Rest of the world |
| Mayotte | Zone 6 – Rest of the world |
| Montserrat | Zone 6 – Rest of the world |
| Mozambique | Zone 6 – Rest of the world |
| Namibia | Zone 6 – Rest of the world |
| Nauru | Zone 6 – Rest of the world |
| New Caledonia | Zone 6 – Rest of the world |
| New Zealand | Zone 6 – Rest of the world |
| Nicaragua | Zone 6 – Rest of the world |
| Niger | Zone 6 – Rest of the world |
| Nigeria | Zone 6 – Rest of the world |
| Panama | Zone 6 – Rest of the world |
| Paraguay | Zone 6 – Rest of the world |
| Peru | Zone 6 – Rest of the world |
| Pitcairn Islands | Zone 6 – Rest of the world |
| Rwanda | Zone 6 – Rest of the world |
| Réunion | Zone 6 – Rest of the world |
| Solomon Islands | Zone 6 – Rest of the world |
| Zambia | Zone 6 – Rest of the world |
| Samoa | Zone 6 – Rest of the world |
| Senegal | Zone 6 – Rest of the world |
| Seychelles | Zone 6 – Rest of the world |
| Sierra Leone | Zone 6 – Rest of the world |
| Zimbabwe | Zone 6 – Rest of the world |
| Sint Maarten | Zone 6 – Rest of the world |
| Somalia | Zone 6 – Rest of the world |
| Saint Helena | Zone 6 – Rest of the world |
| Saint Kitts and Nevis | Zone 6 – Rest of the world |
| Saint Lucia | Zone 6 – Rest of the world |
| Saint Pierre and Miquelon | Zone 6 – Rest of the world |
| Saint Vincent and the Grenadines | Zone 6 – Rest of the world |
| Sudan | Zone 6 – Rest of the world |
| Suriname | Zone 6 – Rest of the world |
| São Tomé and Príncipe | Zone 6 – Rest of the world |
| South Africa | Zone 6 – Rest of the world |
| South Sudan | Zone 6 – Rest of the world |
| Tanzania | Zone 6 – Rest of the world |
| Togo | Zone 6 – Rest of the world |
| Tonga | Zone 6 – Rest of the world |
| Trinidad and Tobago | Zone 6 – Rest of the world |
| Tristan da Cunha | Zone 6 – Rest of the world |
| Chad | Zone 6 – Rest of the world |
| Turks and Caicos Islands | Zone 6 – Rest of the world |
| Tuvalu | Zone 6 – Rest of the world |
| Uganda | Zone 6 – Rest of the world |
| Uruguay | Zone 6 – Rest of the world |
| Vanuatu | Zone 6 – Rest of the world |
| Venezuela | Zone 6 – Rest of the world |
| Wallis and Futuna | Zone 6 – Rest of the world |
| Central African Republic | Zone 6 – Rest of the world |
| Equatorial Guinea | Zone 6 – Rest of the world |
| Ethiopia | Zone 6 – Rest of the world |